Any value in your PayPointz Wallet must be utilized:
Within 18 months from the date of your last transaction or
Within 18 months from the date of activation; whichever is later.
PayPointz shall follow the following communication process before deactivating the Wallet:
PayPointz will send 45 days advance communication to Customers for outstanding amount in PayPointz Wallet by SMS at the mobile number on which Services have been activated.
In case no response is received from the customer within next 15 days, second remainder will be sent to the customer to respond within next 15 days.
In case no response is received on the second remainder, third remainder will be sent to the customer to respond within next 15 days.
Again if no response is received on the third reminder, the wallet will be blocked/ deactivated and will be unblocked/ activated only on request of wallet holder, on due diligence of the requester.
Therefore in total 45 days prior intimation is to be given to customer before deactivation/ expiry of their wallet.
This amount will be blocked for a period of three (03) years during which the wallet holder can request for unblocking the wallet.
For unblocking the Wallet at this stage, proper Customer Due diligence should be done and Full KYC should be collected from the customers.
In case no request for reactivating the Wallet is received beyond three (03) years, The Wallet shall be marked as abandoned and the amount available in the Wallet will be tagged in the system as forfeited and sent to Board for approval.
Post Board approval forfeited amount will be recognized as income in books of account of the Company.